Refund policy
We don't sell any guide yet. This policy applies to every guide we sell once our first one is on sale.
Every guide we sell comes with a 30-day money-back guarantee. If a guide is not useful to you, email us within 30 days of your purchase and we will refund the full purchase price. No questions asked.
How to ask for a refund
- Reply to the email with your download links, or write to us at [email protected].
- Write within 30 days of your purchase, from the email address you used for your order. If you write from another address, tell us the date of your order and the address you used.
- That's all. You don't need to give a reason, and there is nothing to send back.
What happens next
- We refund the full price you paid, including any sales tax.
- The refund always goes back to the card or account you paid with. Most banks show it within 5 to 10 business days.
- We reply to let you know the refund is on its way.
- After a refund, the download links of that order stop working.
Refunding only an add-on
If you bought a guide together with an add-on, such as a planner, and only the add-on is not useful to you, you can ask us to refund just the add-on. You keep the guide and its download links.
Something wrong with your order?
If a download doesn't work or a file looks wrong, please write to us first. We can usually fix it quickly, and a refund from us reaches you faster than a dispute with your bank.
Our charges appear on card statements as EUROPEWITHCLAIRE.COM. If you see a charge you don't recognize, write to us at [email protected] and we will look it up.
Orders from outside the United States
We sell only to customers in the United States. An order from another country is cancelled before any charge, and your bank releases the hold, so there is nothing to refund.
This policy is part of our terms of use.